The regulatory craft : controlling risks, solving problems, and managing compliance
Annotation. This books tackles one of the most pressing public policy issues of our timethe reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities which involve the delivery of obligations rather than just services
eBook, English, ©2000
Brookings Institution Press, Washington, D.C., ©2000
1 online resource (xxii, 346 pages) : illustrations
9780815780656, 9780815798286, 0815780656, 0815798288
70743312
pt. 1. The challenges of regulation. Pressures. Ideas. Party politics. Customer service : merits and limits. Process improvement : merits and limits
pt. 2. The emergence of regulatory craftsmanship. Innovations. The elements of reform. The search for results that count. Problem solving : a different kind of work. The stages of problem solving. The problem-solving infrastructure. The Boston gun project. Of strategies reactive, preventive, and proactive. Balanced versus integrated compliance strategies
pt. 3. The elusive art of risk control. Centrality of the risk control challenge. Finding resources, making space. Managing discretion. Intelligence and analysis
pt. 4. Demonstrating results. Measuring a risk control performance. Connecting the fabric. Conclusion
"Council for Excellence in Government."
English