Emotions in the Workplace: Research, Theory, and Practice

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Neal M. Ashkanasy, Charmine E. J. Härtel, W. J. Zerbe
Greenwood Publishing Group, Jan 1, 2000 - Business & Economics - 313 pages
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Spanning a variety of disciplines, theories, and methods, the editors and the contributors to this uniquely cross- and interdisciplinary volume explore the factors that provoke emotions in the workplace, their effects, and how they should be managed. Among the propositions they examine are: emotions are not just effects in organizations but contribute to their structure; by examining emotions we learn more about certain organizational dynamics that may seem unemotional; the display of emotions may not be harmful; and leadership is actually about emotion management. An important, far-reaching exploration for specialists and academics in organizational behavior, psychology, and other fields in the social and behavioral sciences and for their executive counterparts in management.

The editors and their contributors start from the premise that organizations are emotional places, that they use emotions to motivate employees to perform and customers to buy. Using quantitative as well as qualitative methods, and theoretical as well as methodological approaches, they show how events in organizations create emotions—how it is that we come to experience a sense of satisfaction or outrage. They explore how our sense of organizational identity is connected to how we feel; how rules about the display of emotions act as organizing forces within organizations, creating organizational structure and shaping behavior; how emotions can harm employees, how they react to pressures to feel, and how emotions are essential to inspirational leadership. Not just for theoreticians and academicians, the volume is also a rich source of advice for organizational management and for those who wish to influence how management is practiced.

  

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Contents

Emotions in the Workplace Research Theory and Practice Zerbe
3
Organizational Behavior As Emotion Management
19
Affective EventsEmotions Matrix A Classification of Work Events and Associated Emotions
36
Doing Justice to Workplace Emotion
49
Commentary The Nature of Emotions in Organizations
63
EMOTIONS AS STRUCTURING FORCES IN ORGANIZATIONS
69
Powerful Emotions The Vicious Cycle of Social Status Positions and Emotions
71
Gendering Emotions Gendering Teams Construction of Emotions in Selfmanaging Teamwork
82
OUTCOMES OF EMOTIONS IN THE WORKPLACE
163
The Organizational Culture of a Street Kid Agency Understanding Employee Reactions to Pressures to Feel
165
Catching Fire Without Burning Out Is There an Ideal Way to Perform Emotion Labor?
177
Emotional Dissonance and Employee Wellbeing
189
Commentary Reconciling Research Findings
215
PARTY EMERGING RESEARCH AGENDAS
219
Transformational Leadership as Management of Emotion A Conceptual Review
221
The Importance of Job Characteristics to Emotional Displays
236

Commentary Emotions as an Organizing Principle
97
THE ROLE OF EMOTIONS IN HELPING TO UNDERSTAND ORGANIZATIONAL DYNAMICS
101
Owning Up or Opting Out The Role of Emotions and Identities in Issue Ownership
103
Affective Behavioral and Cognitive Acceptance of Feedback Individual Difference Moderators
130
Affective Reactions to Physical Appearance
141
Commentary Emotions as Mediators and Moderators
156
Shame and Work
250
Commentary Emerging Research Agendas
272
References
275
Index
305
About the Editors and Contributors
310
Copyright

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Page 277 - Greenwich, CT: JAI Press. Bies, RJ, & Shapiro, DL (1987). Interactional fairness judgments: The influence of causal accounts. Social Justice Research. 1, 199-218. Bies, RJ, & Shapiro, DL (1988).

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About the author (2000)

NEAL M. ASHKANASY is Professor of Management, Graduate School of Management, The University of Queensland, Australia.CHARMINE E. J. HARTEL is Senior Lecturer in HRM and Organizational Behavior and Development, The University of Queensland. With more than 20 years' industry experience, her research and consultancies in the U.S. and Australia extend into the areas of emotions and cognition, intercultural relations, and the design, analysis, and implementation of human resource management activities.WILFRED J. ZERBE is Associate Dean for planning and development, University of Calgary, Canada, and a professor of human resource management and organizational dynamics.

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