The EQ Edge: Emotional Intelligence and Your SuccessA FULLY REVISED AND UPDATED EDITION OF THE INTERNATIONAL BESTSELLER What does it take to be a firefighter? Fighter pilot? Top of the heap in the sales department? A brilliant customer service advisor? Esteemed and respected corporate leader? What does it take to get ahead? To separate yourself from the competition" Lead a less stressful existence? To be fulfilled in personal life and professional pursuits? What is the most important dynamic of your makeup? Is it your A0 intelligence quotient? Or B0 emotional quotient? If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But it is fixed and unchangeable. The real key to personal and professional growth, and happiness, is your emotional quotient, which you can nurture and develop. The EQ Edge, by Steven J. Stein and Howard E. Book, shows you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm--all of which are essential ingredients of success. The book features case studies and fascinating--and surprising--insights into EQ and the workplace. As an HR or line manager, this book will help you determine which personnel are the right fit for job opportunities and who among your staff will be the most promising leaders and drivers of your business. And because CEOs to front-line workers also have other roles--parent, spouse, caregiver to aging parents, neighbor, friend—The EQ Edge also describes how everyone can be more successful in these relationships. "Finally, a practical and useable guide to what emotional intelligence is all about. This book peels the onions on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success." |
Contents
Redefining Intelligence and Achievement | |
What Are the Differences between IQ and EQ? | |
A Brief History of Emotional Intelligence | |
What Is Cognitive Intelligence? | |
Comparing IQ and EQ | |
The Building Blocks of EQ | |
This Book and the EQi | |
The Importance of Emotional Intelligence in the Business World | |
The Evolution of Stress | |
Keep Your Perspective | |
Dont Be Your Own Worst Enemy | |
Exercises | |
Look Before You Leap | |
The Impulse Gate | |
The Marshmallow Test | |
Exercises | |
Flight CancelledA Story | |
The ABCDEs | |
Changing Hot Feelings to Cool Feelings | |
The Major Musts and the Absolute Shoulds | |
Tune in to What Your Body Is Telling You | |
A Happy Ending | |
Know Thyself | |
SelfAwareness Gone Missing in Action | |
Become Aware of Others Reactions to Your Behavior | |
Let Your Internal Light Shine | |
Know Your Ouch Points | |
Exercises | |
What Is Meant by Assertiveness? | |
Overcoming Passiveness and PassiveAggressive Behavior | |
Indirect Assertiveness | |
The Benefits of Assertiveness | |
Exercises | |
The Buck Stops with You | |
Making Your Work Decisions Work | |
Exercises | |
SelfRegard Is Not SelfEsteem | |
Like Yourself Warts and All | |
Dont Bite Off More than You Can Chew | |
Exercises | |
Set ActionOriented Goals | |
Do What You Love | |
Live Life to the Fullest | |
Strike a Balance | |
Exercises | |
What Empathy Is Not | |
Put Emotions on Hold | |
Ask Excavating Questions | |
Focus on the Others Subjective Perspective | |
Exercises | |
The Queen of Hearts | |
Corporate Social Responsibility | |
Helping Others Helps Yourself | |
Seinfeldand the Good Samaritan | |
Exercises | |
Key Skills for Better Relationships | |
Making and Keeping Friends | |
Exercises | |
Six Steps for Solving Problems | |
Externalize Visualize and Simplify | |
Exercises | |
Be Objective | |
Dont Fear the Worst | |
But Take Off Those RoseColored Glasses | |
Dont Go Down with the Ship | |
Flexibility Can Be Learned | |
Be Open to Change | |
Exercises | |
Nature or Nurture? | |
Wealth Does Not Necessarily Equal Happiness | |
Happiness Comes from the Inside Out | |
The Wonders of Flow | |
Exercises | |
Turn the Three Ps Around | |
Flexible Optimism versus Blind Optimism | |
Give Yourself a Break | |
Exercises | |
SelfAssessment | |
EQ and Top Guns | |
EQ and the Oval Office | |
He Shoots He Scores | |
EQ in the Professions and Workplace | |
EQ and Law Enforcement | |
EQ in the Legal Community | |
EQ and Your Dentist and Doctor | |
EQ and the Principals Office | |
EQ and Sales Talent | |
EQ and Leadership | |
EQ and the CEO | |
EQ and Lessons from Reality TV | |
EQ and the Graduate | |
EQ Is CrossCultural | |
Introduction | |
Part 2 | |
SelfRegard | |
Social Responsibility | |
Reality Testing | |
Impulse Control | |
Happiness | |
Optimism | |
More Star Performers | |
Emotional Intelligence as Ability | |
The EQi | |
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H | |
I | |
K | |
M | |
N | |
P | |
Q | |
S | |
T | |
V | |
About the Authors | |
Other editions - View all
The EQ Edge: Emotional Intelligence and Your Success Howard Book,Steven J. Stein Limited preview - 2010 |
The EQ Edge: Emotional Intelligence and Your Success Steven J. Stein,Howard Book No preview available - 2006 |